We want every client to be satisfied with our services. If you have concerns about a purchase, please contact us within the applicable window and we will do our best to resolve the issue fairly.
1. Webinar & Event Fees
For paid webinars, workshops, and online events (including the PixoraNest Partner Program Webinar):
- Full Refund: Requested at least 48 hours before the event start time.
- No Refund: Requests made less than 48 hours before the event, or after the event has started.
- Cancellation by Us: If we cancel an event, a full refund will be issued within 7 business days.
- Recording Access: If a live event is missed, access to the recording (where available) is provided in lieu of a refund for late requests.
2. Consulting & Project Services
For custom automation projects, CRM setup, WhatsApp API integration, and consulting engagements:
- Before Work Begins: 100% refund of any advance payment if you cancel before work has commenced.
- Work in Progress: Refunds are calculated on a pro-rata basis based on work completed at the time of cancellation.
- Completed Deliverables: No refund is applicable once a project milestone has been delivered and accepted.
3. Monthly Subscription Services
For recurring subscription-based plans (WhatsApp API, CRM, automation tools):
- You may cancel your subscription at any time. The subscription will remain active until the end of the current billing period.
- No partial refunds are provided for unused days in the current billing period.
- Downgrade requests will take effect at the next billing cycle.
4. Digital Products & Training Materials
Digital downloads, recorded courses, and training materials are non-refundable once accessed or downloaded, due to the nature of digital goods.
5. How to Request a Refund
To initiate a refund request, please contact us with:
- Your full name and email address used for the purchase
- Order/transaction ID or invoice number
- Reason for the refund request
Email: info@pixoranest.com
WhatsApp: +91 94606 86266
Approved refunds are processed within 7–10 business days to the original payment method.
6. Disputes
If you are unhappy with the resolution offered, you may escalate the matter to your payment provider (Razorpay, UPI, etc.) within their dispute window. We are committed to resolving all disputes fairly and in good faith.